The exchange and the desk are different addresses. Yesterday’s chat address will not match a new ticket.
Copy network and address only from the ticket. TRC-20 from Binance to an ERC desk address will not credit.
Exchange withdrawal holds can eat the 25-minute window. Open the ticket when the withdrawal is already in flight.
Exchange P2P is a different product. Here you withdraw to yourself, then swap at the desk.
FAQ
Binance straight to the desk?
To the address and network on the current ticket, not an old chat.
Exchange hold ate the window?
New ticket once the tx is already on-chain.
Open an exchange ticket · City catalog
